SYDNEY: A Japanese restaurant in Sydney has issued a public apology after a customer claimed to have discovered a dead rat in her meal.
According to News.com.au, the incident allegedly occurred at Tatsuya West Ryde, where a diner reported finding the rodent in her side salad while eating a katsu don lunch set.
The woman, who posted a Google review under the name DO, described the experience as shocking and disturbing.
“I’d eaten half of it at this point. Just absolutely revolting and unacceptable,” she wrote in the review.
She added that after she made the disturbing discovery, “everyone who was present at the time stood up and left the restaurant.”
Another review, posted by a person identified as JH, who claimed to be the woman’s friend, described the situation in even stronger terms.
“My pregnant friend and I were having their lunch set today and in her small salad was a disgusting feral dead rat that was underneath the salad,” JH wrote, giving the restaurant a one-star rating.
“I don’t even think I should be giving a star considering what happened today.”
Both reviewers expressed outrage that the restaurant continued operating after the alleged discovery.
Daniel Kim, who identified himself as DO’s husband, also left a review, saying: “My wife’s salad had a rat in it. Absolutely disgusting.”
In response to Kim’s review, the restaurant acknowledged the complaint and extended an apology.
“We sincerely apologise for this incident,” the restaurant wrote.
“The issue originated from a delivered salad box which we are currently investigating with our supplier and local food authorities.”
The business added that it was taking necessary measures to prevent similar events in the future.
“We are taking all necessary steps to prevent such incidents and appreciate your understanding,” the restaurant said in a statement.
According to News.com.au, a statement from the restaurant’s owner confirmed that an investigation is underway.
© New Straits Times Press (M) Bhd
