The country’s new emergency call system, the Next Generation Emergency Services (NG999), began operations today.
It replaces the Malaysian Emergency Responses 999 (MERS999) system, Bernama reported.
In text messages sent to the public since yesterday, the public were encouraged to download the SaveME999 application from the AppStore or Google Play to facilitate accurate, fast and effective transmission of emergency information.
“Please avoid misuse of the emergency line,” the SMS read.
NG999 is an integrated strategic digital system that enhances resource and data sharing between emergency call centres and related central agencies to improve the efficiency of emergency services.
On July 1 last year, deputy communications minister Teo Nie Ching said the new system integrated web-based digital mapping, caller ID, geolocation services, the use of artificial intelligence technology and mobile smart applications into emergency incident management, providing more efficient assistance nationwide.
She said the NG999 system had been expanded to more than 800 locations nationwide, a two-fold increase compared to the number of locations under MERS999.
It was reported earlier that the new system would improve response time to emergency calls throughout the country. Late response to emergencies has been a recurrent issue in Malaysia.
Telekom Malaysia said the NG999 app for smartphones would have text, photo and video functions. This would expedite services and improve communications between users and first responders.
It said the implementation of the world-class NG999 system was in line with global best practices like the European Emergency Number Association NG112 and National Emergency Number Association NG911 in North America.
“NG999 will also make use of modern technology such as data analysis and artificial intelligence for more effective emergency services. This is to ensure first responders can act quickly in urgent moments,” it said in a statement.
