PUTRAJAYA: The Health Ministry has launched its Workplace Bullying Management Guidelines as part of its zero-tolerance policy against bullying.
Health Minister Datuk Seri Dr Dzulkefly Ahmad said the guidelines outlined clear procedures for reporting, investigating, and addressing bullying cases in a fair and transparent manner.
He said that bullying was not merely an individual issue but a systemic problem that could undermine organisational integrity, demoralise teams, and jeopardise patient care.
“The guideline, developed by the National Centre of Excellence for Mental Health (NCEMH), is designed to serve as more than just an administrative framework. It represents a cultural shift within the ministry towards empathy, professionalism, and support.
“The guidelines provide department heads and staff with detailed procedures for identifying bullying behaviour, reporting and investigating complaints, and resolving cases with fairness, transparency, and effectiveness.
“One of the key initiatives supporting the guidelines is the Bullying Complaint Management System (MyHELP), established in 2022 following recommendations from the Healthcare Work Culture Improvement Task Force, which allows complaints to be lodged directly with the ministry’s Integrity Unit,” he said.
He added that the new guidelines complement several initiatives aimed at improving workplace culture and staff wellbeing, including flexible working hours to reduce fatigue and peer support teams under the Akrab (Public Service Peer Guidance Associates) programme.
“It also complements the placement of counselling units at headquarters and state health departments, as well as the HEAL 15555 hotline, which operates daily, including public holidays, providing immediate emotional and psychosocial support,” he said.
Dzulkefly said that the ministry would distribute the guidelines to all its facilities nationwide and continuously monitor their implementation.
© New Straits Times Press (M) Bhd
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