KUALA LUMPUR, Sept 22 (Bernama) — Mavenir, the cloud-native network infrastructure provider, has garnered a major industry accolade for its customer-centric artificial intelligence (AI) innovation in voice and messaging security at the FutureNet Asia Awards 2025.
Winning the coveted ‘Customer Experience’ award, which honours the most innovative AI application to enhance mobile users’ experience, Mavenir was recognised for its AI-powered Fraud and Security Suite that incorporates the company’s globally deployed SpamShield and CallShield technology.
Mavenir Regional Vice President for Asia Pacific, Jan Schaar in a statement said the company’s AI-driven security solutions offer seamless protection, ensuring that every call and message strengthens trust between operator and customer.
“Leveraging the latest AI technologies, Mavenir is providing a scalable, cloud-native security suite to protect network integrity, subscriber peace of mind and revenue across SMS and voice services, delivering the robust and effective real-time capabilities operators need as fraudsters themselves evolve their tactics using AI,” he said.
Mavenir’s highly integrated Fraud and Security Suite empowers communication service providers (CSPs) with proactive, AI-driven security to help defend against messaging and voice fraud in real time.
According to Mavenir, in a standout implementation for Australia’s TPG Telecom, CallShield paired with SpamShield succeeded in blocking almost 19 million fraudulent voice calls in the first half of 2024 and preventing delivery of over 59.6 million scam SMS.
With fraud and nuisance calls continuing to undermine trust in mobile communications, Mavenir’s Fraud and Security Suite is redefining customer experience, safety and reliability for mobile users.
Mavenir’s SpamShield message fraud defence solution proactively blocks up to 90 per cent of spam and fraudulent messages, while its CallShield solution offers operators new abilities to neutralise voice-based threats before they reach the customer.
The FutureNet Asia awards celebrate outstanding automation and AI innovation across the Asia-Pacific telecom sector, celebrating exceptional achievements in solution areas including AI for IT Operations (AIOps), orchestration and customer experience.
— BERNAMA
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