PUTRAJAYA: The of Domestic Trade and Cost of Living Ministry will continue to monitor claims from consumers affected by a disruption of the Budi Madani RON95 (Budi95) system at a BHPetrol station on Jalan Gambang, Kuantan, on Friday (Oct 3).
Its Deputy Minister Datuk Dr Fuziah Salleh said the disruption, which occurred around 12.15pm, affected 28 customers. The ministry conducted an inspection at 4.00 pm the same day.
“We found that the system was experiencing intermittent on/off disruptions, even though no internet issues were detected on the premises.
“The station operator has submitted a report to the BHPetrol Headquarters for further action.
“Affected customers can submit a claim for a refund by presenting their original purchase receipt for verification,” she said in a statement on Saturday (Oct 4).
She added that a similar disruption was detected at the BHPetrol Bandar Gambang station that morning, but it was resolved shortly afterwards.
Meanwhile, checks at other petrol stations found that the Budi95 system was functioning smoothly, with the only issues being technical problems related to MyKad chips.
Fuziah said the ministry has recommended several measures to petrol station operators.
This includes having a manual backup system to record receipts and customer details during system outages, and allowing affected customers to reclaim their subsidy using supporting documents.
“The ministry wishes to emphasise that we are continuously monitoring all issues related to the implementation of the Budi95 initiative,” she said.
She also urged consumers facing any issues to promptly contact the the ministry’s hotline at 1-800-886-800 or reach out via official channels. — Bernama
