All letters and complaints directed to Kuala Lumpur City Hall (DBKL) must receive a response, mayor Maimunah Sharif said today.
She said the rule applies to all enquiries, including those that cannot be acted on immediately as they involve other government departments or agencies.
Maimunah stressed that she issued this directive on the first day of her appointment as the mayor in August 2024.
“Every letter sent to DBKL must be given a reply,” she said.
“There are certain issues that fall under the jurisdiction of other (government departments or) agencies. Anything that comes to us, we will direct them to the appropriate departments or ministry and inform the sender accordingly,” she told reporters after a dialogue session here today.
She added that DBKL’s online channel for managing feedback pertaining to its services received an average of 200 responses per day.
On abandoned vehicles, she said DBKL can now immediately tow derelict vehicles following a new operating procedure that was introduced recently.
Previously, DBKL needed the road transport department’s approval before removing such vehicles.
On a separate matter, Maimunah said DBKL is cooperating with the Malaysian Anti-Corruption Commission (MACC) in its probe into a senior DBKL officer accused of corruption.
The senior officer and three others were nabbed by the MACC last month for their alleged involvement in graft.
It is understood that the arrests are linked to the procurement of an IT-related project, with corrupt practices believed to have been ongoing for 11 years.
MACC has seized about RM150,000 in cash, four telecommunication devices, two luxury vehicles – a Lexus RX500h and a Mini Cooper – as well as Hermès and Louis Vuitton branded handbags and shoes from the suspects.
The anti-graft agency has also frozen more than RM7 million in 19 bank accounts linked to the suspects.
