PUTRAJAYA: The government is enhancing public service delivery by redeploying medical officers and police personnel to areas with greater need, in line with its people-centric service agenda.
Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar said a recent review revealed that a significant number of specialist doctors were stationed at the Health Ministry headquarters rather than at hospitals and clinics where their expertise was most required.
“We found that many specialists were not serving in hospitals or clinics but were based at the ministry. As part of our people-centric service initiative, those at headquarters are being redeployed back to hospitals and clinics.
“Between 2024 and 2025, a total of 380 doctors have been assigned to clinics and hospitals, while 611 police officers previously attached to Bukit Aman have been reassigned to district and state police stations,” he said during a forum session at the National Public Service Reform Convention 2025, held in conjunction with the Rancakkan Madani Bersama Malaysiaku programme here today.
Shamsul Azri said the initiative would ensure professional expertise is utilised optimally for the benefit of the public.
Reflecting on his experience in various government departments, he said that tasks within an organisation must be guided by official documents and established procedures, rather than by long-standing practices.
“There is still a tendency among staff to follow familiar routines, even when such practices do not align with the processes outlined in official regulations.
“What is important is to clearly understand the content of reference documents, what needs to be done, the rules that must be observed, and the prescribed workflow. Common practice is not necessarily correct and often does not adhere to proper procedures,” he said.
Malaysian Institute of Integrity board member Datuk Seri Mustafar Ali, another panellist, said that every civil servant should be driven by three key elements: duty, joy, and passion.
These ensure responsibilities were carried out effectively, he said.
He added that duty involved applying one’s skills and resources for the good of the organisation, joy related to working sincerely without coercion, and passion reflected a love for one’s work, motivating individuals to implement plans successfully.
The three-day Rancakkan Madani programme, which began on Friday, features over 300 touchpoint services, a career carnival, interactive exhibitions, family entertainment, and special promotions for visitors.
The National Public Service Reform Convention 2025 also brings together policy experts from the public sector and industry. — BERNAMA
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